Refund Policy

Last Updated: July 17, 2026

1. Introduction

This Refund Policy applies to paid subscriptions for InstiCloud and InstiSignal sold by E Acad Sutra. It forms part of the Terms of Service.

2. Standard Position

Unless a specific written order form, invoice note, or promotional offer expressly states otherwise, subscription fees for a billing period that has already started are non-refundable. This includes monthly and annual plans.

3. What Is Not Refundable

  • Partial-period unused time after cancellation mid-cycle
  • Charges incurred because WhatsApp / Meta rejected templates, limited messaging, or restricted a number
  • Charges related to institute misconfiguration, staff misuse, or failure to obtain opt-in consent
  • Add-ons or usage already provisioned for the period

4. Billing Errors

If you believe you were charged in clear error (duplicate charge, wrong plan activated by our billing mistake), contact contact@insti.cloud within seven (7) days of the charge with invoice details. We will review in good faith and refund or adjust where the error is confirmed.

5. Cancellations

You may cancel renewal so that future periods are not charged. Cancellation stops future renewals; it does not create an automatic refund for the current paid period.

6. Payment Partners

Payments may be processed by Razorpay or other gateways. Refund timelines, once approved by us, also depend on the payment partner and your bank/UPI provider.

7. Contact