User Data Deletion Instructions

Last Updated: July 17, 2026

1. Overview

This page explains how to request deletion of data associated with InstiSignal (https://signal.insti.cloud), a product of E Acad Sutra.

These instructions are provided to satisfy Meta’s User Data Deletion requirements for apps that integrate with Meta platforms, including WhatsApp Cloud API / Embedded Signup flows used by InstiSignal.

2. How to Request Deletion

To request deletion of InstiSignal-associated data, send an email to our official support contact:

Email: contact@insti.cloud

Use the subject line: InstiSignal User Data Deletion Request.

3. Information to Include

To help us locate the correct records, include as much of the following as applicable:

  • Full name
  • Account email address used on InstiSignal
  • Institute / organisation name (if you are an admin or authorised representative)
  • WhatsApp Business phone number connected to InstiSignal (if any)
  • Vendor / workspace identifier or URL slug, if known
  • A clear statement that you want your InstiSignal-associated data deleted
  • Whether you are requesting deletion as an end user, institute admin, or authorised representative

4. Identity / Authority Verification

Before deleting data, we may verify your identity and, where relevant, your authority to act for an institute or business account. We may ask for confirmation through the registered email address or additional account ownership checks. We will not process deletion requests that we cannot reasonably authenticate.

5. What Data Can Be Deleted

Depending on your role and the scope of the request, we may delete or anonymise InstiSignal data such as:

  • Account profile details stored in InstiSignal
  • Workspace configuration and messaging settings associated with your account (where you are authorised)
  • Conversation history, contacts, leads, and media stored in InstiSignal for your workspace (subject to institute ownership rules)
  • Automation, template configuration, and related product records tied to the account/workspace being deleted

If you are an individual contact who messaged an institute through WhatsApp, please note that the institute may be the controller of that conversation data. In that case we may redirect you to the institute, or process deletion only for InstiSignal records we control after verifying the request.

6. Data That May Be Retained

Some information may be retained where necessary for:

  • Legal or regulatory obligations
  • Security and fraud prevention
  • Accounting, tax, and billing records
  • Dispute resolution and enforcement of agreements
  • Backup cycles that are later overwritten according to our retention practices

Retained data is limited to what is reasonably required for those purposes.

7. Processing Timeframe

We aim to acknowledge deletion requests within 7 business days and to complete verified deletion or anonymisation within 30 days, unless a longer period is required for verification, legal holds, or technical constraints. We will notify you if more time is needed.

8. WhatsApp / Meta Data Clarification

Deleting data from InstiSignal does not automatically delete data held independently by Meta / WhatsApp. Meta Platforms is an independent service provider. WhatsApp message delivery systems and Meta account records are governed by Meta.

If you also need Meta or WhatsApp to delete or manage data they hold independently, you must use Meta’s / WhatsApp’s own account and privacy tools, or contact Meta according to their policies. InstiSignal can only process deletion for data stored in our InstiSignal systems.

9. Related Policies

See also our Privacy Policy and Data Processing Agreement.

10. Contact